Shipping policy

Standard shipping is a flat $5.99 however many cases you order. Spend $35.00 or more and shipping is free.

The free-shipping threshold is measured on the value of the cases after any discount code, so a code that takes your order below $35.00 will also mean shipping is charged. Your cart always shows the exact figure before you pay.

Orders are packed within 1–2 business days, then take 3–5 business days in transit. Orders placed at a weekend or on a UK public holiday start processing the next business day, since that is where orders are packed.

We will email you when your order is packed and again when it ships, with a tracking link. If anything is going to take longer than we told you, we will email you with the option to cancel for a full refund.

We ship anywhere in the 50 US states and the District of Columbia. We also ship to APO and FPO addresses, which go by USPS and can take longer than the times above. Prices on the US store are in US dollars, and sales tax is calculated from your ZIP code and shown before you pay.

We ship to the United States and the United Kingdom. If you are in one and seeing the other’s prices, switch store at the bottom of any page — it re-prices your cart in the right currency.

Orders are packed and dispatched from the United Kingdom, so a parcel to United States crosses a border. Depending on the value of your order, customs may charge import duty or tax before it is delivered. Those charges are set by your own country, not by us, and are not included in the price you pay here.

We declare every parcel honestly, at the price actually paid. We cannot mark an order as a gift or understate its value — doing so is illegal and it would void your cover if the parcel went missing. If an import charge means you would rather not go ahead, refuse delivery and we will refund the order once it reaches us back.

Check your address carefully at checkout. If you spot a mistake, contact us straight away and we will correct it if the order has not yet been packed.

If tracking shows delivered but you cannot find the parcel, check with anyone else at the address and look in any safe place your carrier uses. If it still has not turned up after two business days, get in touch and we will sort it out.